Frequently Asked Questions

Everything you need to know about our handcrafted Italian footwear and accessories

Where are Velasca products made?

All our products are 100% handcrafted in Italy by master artisans in Montegranaro, the heart of the Italian shoemaking tradition, using high-quality full-grain leather.

What is your shipping policy?

We offer worldwide shipping. Orders are typically processed within 24-48 hours, and delivery usually takes 3 to 5 business days depending on your location.

How do I find my correct size?

We recommend checking our detailed Size Guide available on every product page. If you are between sizes, we generally suggest sizing down for our leather loafers and oxfords as they tend to run slightly large.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Exchanges for a different size are free of charge to ensure you get the perfect fit.

How should I care for my leather shoes?

To preserve the longevity of your shoes, we recommend using cedar shoe trees, avoiding consecutive days of wear to let the leather breathe, and applying high-quality cream or wax polish regularly.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, we also offer installment payment options via Klarna.